File a complaint with the Better Business Bureau.
File a complaint with the Federal Communications Commission, which regulates communications service providers.



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      File a complaint with the Federal Communications Commission, which regulates communications service providers. Navigate to the FCC website; then scroll down the page and click on "Filing Complaints" under "Consumer Center" on the left side of the page. Select a reason for your complaint, such as broadband service or cable TV issues, and click next. The website will ask you to select a more specific reason for your complaint before it directs you to an online complaint form, which will ask for your personal information and specific details of your complaint. Complete the form and click "Submit Form" at the bottom of the page.
      The first step in the complaint process is filing an “informal complaint.”  Even though the process is called “informal”, the commission takes these complaints seriously and they receive substantial attention and consideration.  The informal complaint process requires no complicated legal procedures, has no filing charge, and does not require the complaining party to appear before the FCC.

      Formal Complaints
      Consumers not satisfied with the response to an informal complaint can file a formal complaint. A formal complaint must be filed within six months of the date of the FCC’s response to your informal complaint.  The current fee for filing a formal complaint is $200, but it is subject to change. 
      Formal complaint proceedings are similar to court proceedings.  Each party must comply with specific procedural rules, appear before the FCC and file documents that address legal issues.  Parties filing formal complaints usually are represented by lawyers or experts in communications law and the FCC’s procedural rules. 
      Complete information on how to file formal complaints are available through the Enforcement Bureau.
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      Navigate to the website for the Better Business Bureau, which will attempt to negotiate a resolution to your complaint with with the merchant. Select "File a Complaint" from the home screen. Note that the Bureau specializes in complaints that deal with advertising and customer service. Select the nature of your complaint and your location; then identify the merchant as the company and the site will give you the contact information for your local Bureau office before it redirects you to the complaint form. Fill out your personal information and explain the nature of your complaint. An agent at the Bureau will then review your complaint and send it to the merchant. Write down your complaint number so you can check back on the website to review your complaint's status.

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      Contact your local cable regulator. Some states and local communities regulate cable providers on a local level to the extent that their regulations do not interfere with FCC policy. Depending on where you live, your local regulator could be an agency of the state government, a city council commission or a board of supervisors. The FCC refers to these entities as "local franchise authorities." Perform an Internet search for your local cable-franchise authority and find out the best way to contact it to file your complaint, which could be by attending a committee meeting, sending a letter or making a phone call.

Specific complaints with Comcast?  Read more: